Help

Our platform uses sending limit, not to restrict usage, but to prevent abuse, especially by spammers. Such abuse often happens through newly created or compromised mailboxes.

By setting limits, we make it harder for spammers and help protect our customers from (unintended) misuse of their mailbox or account. If you're using your personal mailbox for normal, everyday communication, you won’t even notice these limits—you can send emails just like you’re used to.

When might you encounter limits?
In some cases, you might run into sending limits. For example, if you use a personal mailbox to send newsletters, invoices, or other mailings. Our platform is primarily intended for one-on-one communication, not for large-scale mailings.
If you try to send a high volume of messages or reach a large number of recipients in a short time, you may see an error message.

What if you need to send more?
Need to send more email than the standard limits allow?
Send us a message at support@soverin.net and include the following details so we can work with you on a suitable solution:

• The purpose of the mailing

• The estimated number of emails or recipients

Keep an eye on your account
Regularly check your dashboard for any suspicious activity, such as:

• Sent emails you don’t recognize

• Unusual login activity

• Unexpected changes to your settings

See something suspicious? Report it immediately!

Send us a message at support@soverin.net so we can respond quickly and help keep your account secure.